Satu918 Terms & Conditions — Complete Platform Usage Guide

Welcome to satu918 — an online betting and Live Casino platform operating under the domain satu918.ws. This Terms & Conditions document ("Agreement") governs the relationship between satu918 ("we", "us", or "the Platform") and you as a user and registered member ("you", "Member").

By completing the registration process, clicking the "Agree" button, or using any part of the satu918 platform, you acknowledge that you have read, understood, and agreed to be bound by all terms contained in this document. If you do not agree with any part of these terms, please stop using the satu918 platform immediately.

In this satu918 Terms & Conditions document, the following terms carry the meanings defined herein:

To be eligible to register for and use the satu918 platform, you must meet all of the following requirements:

• Aged 18 years of age or older at the time of registration and throughout use of the platform.
• Is an individual with full legal capacity to enter into a binding agreement.
• Not be on any self-exclusion list or betting restriction programme of any relevant authority.
• Not registering on behalf of a third party or as an agent for any other individual or entity.
• Has never had an account closed at satu918 or any related platform due to fraud or a breach of terms.

Each individual is only permitted to hold One (1) active account on the satu918 platform at all times. Holding multiple accounts under the same individual is strictly prohibited and will result in the closure of all associated accounts and the forfeiture of any balances or winnings.

During registration, you are required to provide complete, accurate, and up-to-date information including your full name, a valid Malaysian phone number, and an active email address. You are fully responsible for all information provided.

You are solely responsible for:

• Keeping your password and account login details confidential.
• Ensuring that no one else has access to or uses your account.
• Notify satu918 immediately if you suspect any unauthorised access to your account.
• All activities and transactions occurring in your account, whether carried out by you or by a third party as a result of your failure to keep your login credentials secure.

All financial transactions on satu918 are conducted in Malaysian Ringgit (MYR). This platform accepts deposits via approved payment methods, namely Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, and FPX online banking through institutions such as Maybank2u and CIMB Clicks.

Deposit Terms:

• The minimum deposit is RM10 per transaction.
• All deposits must be made using a payment method registered in the Member's own name. Deposits from third-party accounts are not accepted.
• Satu918 is not liable for any losses resulting from inaccurate deposit details provided by the Member.

Withdrawal Terms:

• The minimum withdrawal amount is RM50 per transaction.
• Withdrawals can only be processed to the same payment method used for the deposit, or to a Malaysian bank account registered in the Member's name.
• Members may be required to complete an identity verification (KYC) process before their first withdrawal request is processed.
• Satu918 reserves the right to place a hold on withdrawal processing for up to 7 business days if additional verification is required.
• Any suspected fraudulent activity, money laundering, or bonus abuse will result in the immediate suspension of withdrawals pending investigation.

Satu918 offers its members a variety of bonuses and promotions from time to time, including welcome bonuses, reload bonuses, weekly cashback, and VIP programme rewards. All bonuses are subject to the specific terms stated in the relevant bonus terms.

General Bonus Terms:

• All bonuses carry a wagering requirement (rollover) that must be met before a withdrawal is permitted. Specific wagering requirements are stated in each promotion's terms.
• Only one bonus may be activated at a time unless otherwise stated.
• Bonuses cannot be transferred between accounts, exchanged for cash, or used under conditions that do not meet the promotion's requirements.
• Satu918 reserves the right to void any bonus obtained through unauthorised means or misuse of the promotions system.
• Any attempt to abuse the bonus system through techniques such as hedging, syndication, or collusion will result in bonus cancellation and account closure.

The satu918 platform supports betting on a wide range of sports including football (Malaysia Super League, EPL, Champions League), cricket, badminton, e-sports, and more. All sports bets are subject to the following rules:

• Bets confirmed and accepted by the satu918 system are final and non-reversible unless specifically stated otherwise in the relevant sport's rules.
• Satu918 reserves the right to void any bet if a technical error, significant odds discrepancy due to a system fault, or inaccurate match information is found to have existed at the time the bet was placed.
• For live betting, all bets are subject to final system confirmation. Odds offered may change or be withdrawn at any time before a bet is confirmed.
• If a sporting event is postponed, cancelled, or ends before the scheduled time, the sport-specific rules will apply to determine the outcome of any bets placed.
• Bets placed on Asian Handicap, Over/Under, and other special markets are subject to specific rules available in the Help section of the satu918 platform.

Satu918 offers a wide range of casino games including live casino, baccarat, slots, and other table games. All casino games on satu918 use Random Number Generator (RNG) that have been verified and independently audited to ensure the fairness and randomness of every game outcome.

• The outcomes of all casino games are final and cannot be disputed once a round is completed.
• Any internet connectivity issues experienced during gameplay are entirely the Member's responsibility. satu918 is not liable for any losses resulting from technical disruptions on the Member's end.
• Minimum and maximum bet limits for each casino game are displayed within the game interface and may change at satu918's discretion.
• For Live Casino games, match outcomes are determined by a live dealer and recorded for verification purposes.

Members are strictly prohibited from engaging in the following activities on the satu918 platform:

• Fraud and forgery: Providing false information during registration or the identity verification process.
• Money laundering: Using the satu918 platform to transfer or conceal funds obtained through illegal means.
• Bonus abuse: Exploiting the bonus system through collusion, betting syndicates, or the creation of multiple accounts.
• Unauthorised software usage: Using automated bots, hacking software, or any other technical means to gain an unfair advantage.
• Hedging between accounts: Placing opposing bets across multiple accounts to guarantee a profit or to abuse bonus offers.
• Account sharing: Allowing others to use your account, or using another person's account.

Closure by Member: You may request to close your satu918 account at any time by contacting our customer support team. Prior to closure, all outstanding bonus wagering requirements must be met, or the relevant bonuses will be forfeited. Any valid cash balance may be withdrawn beforehand.

Closure by satu918: satu918 reserves the right to suspend or close any account at any time, with or without notice, if:

• The Member is found to have breached any provision of these Terms & Conditions.
• There is suspected fraudulent activity, money laundering, or misuse of the platform.
• Information provided during registration is found to be inaccurate or misleading.
• The Member fails to complete the required identity verification process within the specified timeframe.
• There is a legal compliance requirement or directive from a relevant authority.

Self-Exclusion Programme: Members who wish to limit or stop their betting activity may apply for self-exclusion through the Responsible Gaming section of the satu918 platform. Self-exclusion periods range from 30 days to permanent exclusion.

Satu918 takes the privacy and protection of its members' personal data seriously. All personal information you provide to satu918 is collected, used, and protected in accordance with Privacy Policy which forms part of these Terms & Conditions.

By using the satu918 platform, you consent to the collection and processing of your personal data for the following purposes:

• The management and maintenance of your account.
• Processing financial transactions (deposits and withdrawals).
• Identity verification (KYC) and anti-money laundering compliance.
• Service-related communications, promotions, and platform updates.
• Service improvement and platform usage analytics.

Satu918 will not sell or disclose your personal information to third parties without your consent, except where required by law or court order.

To the fullest extent permitted by applicable law, satu918 shall not be liable for any loss or damage arising from:

• Service disruptions, system downtime, or technical errors not directly caused by satu918's negligence.
• Betting losses resulting from legitimate game outcomes or sports event results.
• Inability to access the platform due to internet connectivity issues on the Member's end.
• Actions or omissions by third parties beyond satu918's control.
• Indirect, consequential, or punitive losses even if satu918 has been informed of the possibility of such losses.

Satu918 reserves the right to modify, add to, or amend any part of these Terms & Conditions at any time without prior notice. Amendments take effect immediately upon publication on the satu918 platform.

It is your responsibility to review these Terms & Conditions periodically. Your continued use of the satu918 platform following any amendments constitutes your acceptance of the revised terms.

If you have any questions or concerns regarding satu918's Terms & Conditions, please contact our customer support team via live chat or email at support@satu918.ws. We are available to assist you 24 hours a day, 7 days a week in both Bahasa Malaysia and English.